Privacy Policy

Privacy Policy

At DEFINO, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you visit or make a purchase from www.defino.com.au.

Information We Collect

When you visit our store, we may collect the following information:

  • Name

  • Email address

  • Phone number

  • Shipping & billing address

  • Payment details (processed securely by third-party providers)

  • IP address and browser information

  • Order history and customer support interactions

How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Communicate with you about your purchases

  • Provide customer support

  • Improve our products, services, and website experience

  • Send promotional emails (you may unsubscribe at any time)

  • Prevent fraud and ensure site security

Sharing Your Information

We only share your data with trusted service providers required to operate our business, including:

  • Payment processors

  • Shipping partners

  • Email marketing platforms

  • Analytics and website performance tools

We do not sell or rent your personal information to third parties.

Data Security

Your personal information is protected through industry-standard security measures and secure servers. All payment transactions are encrypted and handled by certified payment processors.

Cookies

We use cookies to enhance your browsing experience, analyze traffic, and improve site functionality. You may disable cookies in your browser settings if you prefer.

Your Rights

You have the right to:

  • Access your personal information

  • Request corrections

  • Request deletion of your data

  • Withdraw consent for marketing communications

To exercise these rights, contact us at:
support@defino.com.au

Third-Party Services

Our website may include links to third-party websites. We are not responsible for the privacy practices of these external sites.

Policy Updates

This Privacy Policy may be updated from time to time. Any changes will be posted on this page.

Contact Us

If you have any questions about this policy or how your data is handled, please contact us:

Email: support@defino.com.au