Frequently Asked Questions

πŸ•Ά What makes DEFINO sunglasses different?

DEFINO sunglasses are crafted using premium materials, advanced lens technology, and precision engineering. Every model is designed for superior comfort, modern style, and long-lasting performance β€” so you don’t just wear them, you experience the difference.

🌞 Do DEFINO sunglasses offer UV protection?

Yes. All DEFINO sunglasses provide 100% UV400 protection, blocking harmful UVA and UVB rays while reducing glare for clearer, more comfortable vision.

πŸ” Are the lenses polarized?

Yes. Most DEFINO models feature Polarized TAC lenses, designed to minimize glare, enhance visual clarity, and reduce eye fatigue. Please refer to individual product pages for specific lens details.

πŸ‡¦πŸ‡Ί Do you ship Australia-wide?

Yes. We offer FREE standard shipping across Australia and $8 express shipping.
Delivery times are typically:

  • Standard: 3–7 business days

  • Express: 1–3 business days

πŸ‡³πŸ‡Ώ Do you ship to New Zealand?

Yes. We ship to New Zealand with the following options:

  • Standard Shipping: $6 AUD (5–9 business days)

  • Express Shipping: $12 AUD (2–5 business days)

πŸ”„ What is your return policy?

We offer a 30-day return & exchange policy. Items must be unworn, unused, and in original packaging.
For full details, please visit our Returns & Exchanges Policy page.

🧾 How do I track my order?

Once your order is shipped, you will receive an email with a tracking number and tracking link.

πŸ›  What if my item arrives damaged or incorrect?

Please contact us within 7 days of delivery at support@defino.com.au with your order number and photos of the issue. We’ll resolve it quickly.

πŸ§‘πŸ’» How can I contact customer support?

You can reach our team at:
support@defino.com.au

We aim to respond within 24 hours on business days.

🧼 How should I care for my sunglasses?

Store your sunglasses in the protective case when not in use, clean lenses with a microfiber cloth, and avoid placing them lens-down on hard surfaces.

πŸ’³ What payment methods do you accept?

We accept all major credit cards, PayPal, and other secure payment methods available at checkout.